Can I be added to a waitlist if no units are available?

Yes. If no apartments are available in the floor plan you want, contact our leasing office and we can add you to our waitlist.

Are there short-term or flexible lease options available?

Yes. We offer short-term and flexible lease options. Contact our leasing office to learn which lease terms are currently available.

Do prices change based on lease term or floor plan?

Yes. Pricing can vary depending on the lease term and floor plan you choose. Contact our leasing office for current pricing.

What is the application process and timeline?

Submit an application during business hours, and you should get an answer the same day. If you submit it after hours, you'll get a response within the next business day.

What documents are required to apply?

To apply, you'll need to provide proof of income.

Can I lease an apartment without an in-person visit?

Yes. You can lease an apartment without an in-person visit. Contact our leasing office to get started.

What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?

When you apply, the application and admin fees are due. At move-in, you'll pay prorated rent and your deposit.

Are there additional monthly fees (pet rent, parking, amenities)?

Yes. If you have a pet, there is a one-time pet fee and monthly pet rent. All residents also pay monthly fees for valet trash ($25), pest control ($5), and the package room ($5).

What payment methods are accepted?

Debit card, credit card, routing number, cashier's check, personal check.

Are late fees charged for late rent, and when?

Yes. On the morning of the 6th, a 10% late fee is assessed.

What is the guest policy?

Guests are welcome. We highly recommend that your guests park further away from the building to allow other residents to park close to their home. At the pool, 2 guests are allowed per apartment home.

What is your smoking policy?

We are a smoke-free community. Smoking of any kind is prohibited.

What are the hours of operation for amenities (pool, gym, clubhouse)?

The pool is open Mondays from noon to 10 PM and every other day from 10 AM to 10 PM. The clubhouse is open 24/7.

Are there community events or resident programs?

Yes. We offer community events and resident programs. Contact our leasing office for details on upcoming events.

Are parking permits required?

No. Parking permits are not required.

How do I set up electricity, water, and internet?

Contact EPB (Electric Power Board) for electricity at 423.648.1372. We take care of getting water set up on your behalf. Internet is optional, but you would reach out to EPB, Xfinity, or Verizon Internet.

What internet or cable providers service the community?

Residents can choose EPB, Xfinity, or Verizon for internet service.

Is renters insurance required?

Renters insurance is optional. You can get your own policy, or opt into our $15/month liability coverage program, which covers the property but not your personal belongings.

Is trash, recycling, and pest control provided? If yes, what are the fee costs?

Yes. Valet trash is $25/month, pest control is $5/month, package room fee is $5/month.

Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?

Yes, you will call 423.760.4885 and follow the prompts to leave a message for emergency maintenance. Leave your name, phone number, and apartment number.

How do I schedule my move-in date and time?

To schedule your move-in date and time, contact our leasing office.

What is the move-out notice period?

We require a 60-day notice before you move out.

Are accessible (ADA) apartments available?

Yes. Accessible (ADA) apartments are available. Contact our leasing office to check current availability.

FREQUENTLY ASKED QUESTIONS

all the Questions YOU MAY HAVE.

At The Village at Apison Pike in Ooltewah, TN, our diverse floor plans—including one, two, and three-bedroom options—offer the perfect blend of comfort and style. Curious about your new home? Visit our FAQs page for quick answers and insights about our vibrant community. Your ideal lifestyle awaits!

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Availability & Floor Plans

Can I be added to a waitlist if no units are available?
Yes. If no apartments are available in the floor plan you want, contact our leasing office and we can add you to our waitlist.
Are there short-term or flexible lease options available?
Yes. We offer short-term and flexible lease options. Contact our leasing office to learn which lease terms are currently available.
Do prices change based on lease term or floor plan?
Yes. Pricing can vary depending on the lease term and floor plan you choose. Contact our leasing office for current pricing.

Application & Leasing

What is the application process and timeline?
Submit an application during business hours, and you should get an answer the same day. If you submit it after hours, you'll get a response within the next business day.
What documents are required to apply?
To apply, you'll need to provide proof of income.
Can I lease an apartment without an in-person visit?
Yes. You can lease an apartment without an in-person visit. Contact our leasing office to get started.

Fees & Payments

What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?
When you apply, the application and admin fees are due. At move-in, you'll pay prorated rent and your deposit.
Are there additional monthly fees (pet rent, parking, amenities)?
Yes. If you have a pet, there is a one-time pet fee and monthly pet rent. All residents also pay monthly fees for valet trash ($25), pest control ($5), and the package room ($5).
What payment methods are accepted?
Debit card, credit card, routing number, cashier's check, personal check.
Are late fees charged for late rent, and when?
Yes. On the morning of the 6th, a 10% late fee is assessed.

Resident Policies

What is the guest policy?
Guests are welcome. We highly recommend that your guests park further away from the building to allow other residents to park close to their home. At the pool, 2 guests are allowed per apartment home.
What is your smoking policy?
We are a smoke-free community. Smoking of any kind is prohibited.

Amenities & Community Features

What are the hours of operation for amenities (pool, gym, clubhouse)?
The pool is open Mondays from noon to 10 PM and every other day from 10 AM to 10 PM. The clubhouse is open 24/7.
Are there community events or resident programs?
Yes. We offer community events and resident programs. Contact our leasing office for details on upcoming events.

Parking & Transportation

Are parking permits required?
No. Parking permits are not required.

Utilities & Services

How do I set up electricity, water, and internet?
Contact EPB (Electric Power Board) for electricity at 423.648.1372. We take care of getting water set up on your behalf. Internet is optional, but you would reach out to EPB, Xfinity, or Verizon Internet.
What internet or cable providers service the community?
Residents can choose EPB, Xfinity, or Verizon for internet service.
Is renters insurance required?
Renters insurance is optional. You can get your own policy, or opt into our $15/month liability coverage program, which covers the property but not your personal belongings.
Is trash, recycling, and pest control provided? If yes, what are the fee costs?
Yes. Valet trash is $25/month, pest control is $5/month, package room fee is $5/month.

Maintenance & Community Support

Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?
Yes, you will call 423.760.4885 and follow the prompts to leave a message for emergency maintenance. Leave your name, phone number, and apartment number.

Move-In & Move-Out

How do I schedule my move-in date and time?
To schedule your move-in date and time, contact our leasing office.
What is the move-out notice period?
We require a 60-day notice before you move out.

Accessibility

Are accessible (ADA) apartments available?
Yes. Accessible (ADA) apartments are available. Contact our leasing office to check current availability.